CGI, the RAC contractor for Ohio, has posted a sample demand letter on its website. All providers should review the letter and become familiar with the time frames. Importantly, providers have 15 days in which to rebut claims, and interest on overpayment begins to accrue on day 31. Providers need to make sure that staff, especially those responsible for the mail, understand what the demand letter means, and that it is immediately delivered to the appropriate department. In addition, providers should continuously monitor CGI's website to review current posted Issues. Once an Issue is posted, CGI can begin auditing records related to that Issue.
CGI’s website is located at: http://racb.cgi.com/ . You can also email CGI with questions at racb@cgi.com or use the call center at 877-316-RACB (7222).
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